Privacy Policy

Privacy Policy

Effective Date: 6-1-26
**Last Updated: 6-1-26

EMNM (“EMNM,” “we,” “our,” or “us”), also known as Email Migration & Management, is committed to protecting your privacy and safeguarding the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, engage our services, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing information
  • Mailing address
  • Job title or role

Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access times
  • Website usage activity
  • Cookies and tracking information

Service-Related Information

As part of providing email migration and management services, we may process:

  • Email account metadata
  • Mailbox structure
  • User account permissions
  • Authentication tokens
  • Backup records
  • Migration logs
  • Security configurations
  • Domain and DNS records
  • Hosted email platform settings (Microsoft 365, Google Workspace, Exchange, etc.)

Support Information

  • Helpdesk tickets
  • Chat or email correspondence
  • Troubleshooting logs
  • Device or environment details needed for support

2. How We Use Information

We may use collected information to:

  • Deliver email migration and management services
  • Manage hosted email systems
  • Configure and maintain integrations
  • Troubleshoot technical issues
  • Improve performance and reliability
  • Provide customer support
  • Process invoices and payments
  • Prevent fraud, abuse, or unauthorized access
  • Meet legal or contractual obligations
  • Communicate service updates, outages, or security notices

3. Data Processing & Confidentiality

EMNM may process customer business and email-related data solely to provide contracted services.

We do not sell, rent, or trade customer data.

Any access to mailbox content, user credentials, migration logs, or hosted systems is restricted to authorized personnel and only when required for service delivery, troubleshooting, maintenance, or legal compliance.

4. Third-Party Services

We may use trusted third-party vendors to support operations, including:

  • Cloud hosting providers
  • Backup services
  • Email platforms (Microsoft 365, Google Workspace, Exchange)
  • Payment processors
  • Security monitoring tools
  • Helpdesk or ticketing systems
  • Analytics providers

These providers may only access information necessary to perform services on our behalf.

5. Data Security

We implement commercially reasonable safeguards to protect data, including:

  • Encryption in transit where applicable
  • Role-based access controls
  • Authentication protections
  • Secure credential handling
  • Logging and audit monitoring
  • Restricted administrative access
  • Firewall and infrastructure protections
  • Regular system updates and security reviews

However, no internet-based system can be guaranteed 100% secure.

6. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Meet contractual obligations
  • Resolve disputes
  • Maintain backup or audit requirements
  • Comply with legal obligations

Upon service termination, data may be deleted, archived, or returned according to contract terms.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve functionality
  • Analyze traffic
  • Remember preferences
  • Enhance user experience
  • Support security monitoring

Users may disable cookies through browser settings, though some site features may be limited.

8. Sharing of Information

We may disclose information:

  • To vendors acting on our behalf
  • During mergers, acquisitions, or business transfers
  • To comply with legal obligations
  • To protect rights, safety, systems, or property
  • With customer authorization or contractual direction

We do not sell personal information.

9. Your Rights

Depending on jurisdiction, users may have rights to:

  • Request access to personal information
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to certain processing activities
  • Request export/portability where applicable
  • Withdraw consent when legally required

Requests can be submitted using our contact information below.

10. Business Client Responsibility

When EMNM acts as a service provider for managed email systems, the customer remains responsible for ensuring lawful authority to provide user data, mailbox content, or account credentials required for migration or administration.

11. Children’s Privacy

Our services are intended for business and organizational use and are not directed toward individuals under 13 years of age.

12. International Data Transfers

If data is processed outside the customer’s home jurisdiction, EMNM will take commercially reasonable steps to maintain appropriate protections.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

14. Contact Information

EMNM (Email Migration & Management)
Email: support@emnms.com
Website: www.emnms.com
For privacy-related requests: support@emnms.com